George Heinrichs, a health care communications expert, was our guest speaker at the Wednesday, January 22 morning meeting. His presentation was filled with excellent advice. He indicated that between 44,000 and 98,000 deaths occur each year due to miscommunications in the health care industry, often between patients and their doctors. He outlined some helpful solutions to improving communication with medical personnel; for example, ask these three questions if faced with a diagnosis: a. What is my main problem? b. What do I need to do? c. Why is it important for me to do it? Mr. Heinrichs has written articles and books on this subject -- his latest book is available on Amazon and is called "Did Your Doctor Pass Communications 101? How Miscommunication Endangers Your Life.."